About Us

Welcome to Mb Couture Kw, your destination for modern fashion in Kuwait. We offer a carefully selected collection of stylish clothing that combines elegance, quality, and contemporary designs to suit different tastes and occasions. Our mission is to provide a seamless, secure, and enjoyable online shopping experience, supported by excellent customer service and reliable delivery to ensure complete customer satisfaction.

Terms & Conditions

1. Acceptance of Terms

By accessing or using the Mb Couture Kw website, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using the website.

2. Products & Pricing

• All prices are displayed in Kuwaiti Dinar (KWD) unless otherwise stated.
• The store reserves the right to modify prices, promotions, or product availability at any time without prior notice.
• While we strive to ensure accurate product descriptions and images, actual product colors may vary slightly depending on your device's display settings.

3. Orders & Payment

• All orders are subject to product availability.
• The store reserves the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraudulent activity.
• Customers are responsible for providing accurate and complete information during checkout.

4. Shipping & Delivery

• Orders are processed and shipped within the estimated timeframe displayed at checkout.
• Delivery times may vary depending on the delivery location and operational conditions.
• The store is not responsible for delays caused by shipping providers or circumstances beyond its control.

5. Website Usage

By using this website, you agree to:

• Use the website only for lawful purposes.
• Refrain from attempting to damage, disrupt, or gain unauthorized access to the website.
• Not copy, reproduce, or distribute any website content without prior written permission.

6. Intellectual Property

All content on this website, including logos, images, product designs, graphics, and text, is the intellectual property of Mb Couture Kw and may not be used without written consent.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Mb Couture Kw shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or its products.

8. Amendments

The store reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any revised terms.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Kuwait. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kuwait.

Privacy Policy

At Mb Couture Kw, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Shipping address
• Order history
• Payment information (payment card details are not stored on our servers)

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.
• Contact you regarding your purchases.
• Improve our website, products, and customer experience.
• Send promotional offers and updates (only with your consent where applicable).

Data Protection

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

Sharing of Information

We do not sell or rent customer information to third parties. Personal information is shared only with trusted service providers, such as shipping companies and payment processors, when necessary to complete your order.

Cookies

Our website may use cookies to enhance user experience, analyze website traffic, and improve website performance.

Your Rights

You have the right to:

• Access your personal information.
• Request corrections or updates.
• Request deletion of your personal data where permitted by applicable law.

Return & Exchange Policy

At Mb Couture Kw, customer satisfaction is our priority.

Exchange Policy

Customers may request an exchange within 7 days from the date of delivery, provided that:

• The item is unused and in its original condition.
• All original tags and packaging are intact.
• Proof of purchase is provided.

Return Policy

Customers may request a return within 7 days from receiving the order if:

• The item is defective or damaged.
• The wrong item was delivered.

Returned items must be unused, unworn, and in their original condition with all original tags attached.

Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Used, worn, or washed products.
• Products with removed tags or damaged packaging.
• Products damaged due to misuse.
• Customized or personalized products, if applicable.

Refunds

• Once the returned item has been inspected and approved, the refund will be processed using the original payment method or another method determined by the store in accordance with applicable regulations.
• Refund processing times may vary depending on the payment provider or bank.

Shipping Fees

• Original shipping charges are non-refundable unless the return is due to an error made by the store.
• Customers may be responsible for return or exchange shipping costs unless the issue resulted from the store's mistake.

Last Updated: July 2026